联系我们Contact us
小微企业的客户事务，交给 Mia 跟到底Follow-through for small businesses

每件客户的事，
Mia 都跟到办完。Every customer matter,
followed through to done.

一张外贸订单从询价到尾款要走几个星期，中间是客户、工厂、货代和银行的几十封信。Mia 读每一封来往的信，记得每件事在等谁、下一步做什么、哪天到期：对方回信，它接回原来那件事接着办；到点该问的，它自己写好去问。每天早上，它还把整个公司的数据通盘看一遍——在办的事、答应过的话、订单报价、日程、每位客户的往来——先看出要出问题的地方和该抓的机会。你只在要拍板的时候点一下。An export order takes weeks from enquiry to final payment, with dozens of emails between customer, factory, forwarder and bank. Mia reads every one and keeps track of what each matter is waiting for, what comes next and when it's due: replies go back to the matter they belong to, scheduled check-ins are written on time. And every morning it looks across all of your business data — open matters, promises, orders and quotes, calendars, every customer's history — to spot what's about to go wrong and what's worth going after. You step in only to decide.

写信给我们Email us 看它怎么跟一张订单See it follow an order

已在为真实客户提供服务，可以按你的业务配置和定制。Already working for real customers, and set up to fit how your business runs.

真实录屏 · 等待已加速Screen recording · waits sped up
手机上：点开待批的进度询问，点「以后这类直接办」：这封发出，同类的信以后不用再批真实录屏 · 等待已加速Screen recording · waits sped up

录自真实运行的系统。示例公司：澄川贸易（宁波），6 人，出口不锈钢厨具，客户在德国、西班牙、瑞典、迪拜、加拿大（虚构）。Recorded from the running system. Example company: Chengchuan Trading, Ningbo — six people exporting stainless steel kitchenware to Germany, Spain, Sweden, Dubai and Canada (fictional).

老板每天在操心的事What keeps owners up

生意一多，最怕事情断在半路As business grows, things fall through the cracks

一张单子拖几周，谁在等谁、哪天到期，全靠脑子记。An order runs for weeks; who's waiting on whom and what's due lives in your head.

Mia：每件事都挂着「在等谁、下一步、哪天」，总览上一屏看清；对方回信，自动接回原来那件事。 every matter carries who it waits on, the next step and the date, all on one screen; replies go back to the matter they belong to.

约好的事过了日子，没人记得跟。A date passes and nobody remembers to follow up.

Mia：每件在等的事都有下次查看的日子；到点它自己拿起来：会开了没有、答应的链接发了没有，问你一句，回信就写好。 every matter that's waiting has a date to look again; on the day Mia picks it up — did the call happen, did the promised link go out? — asks you once and drafts the reply.

工厂一延误，答应客户的船期就悬了，往往最后才发现。The factory slips a day and the sailing you promised is at risk — usually found out last.

Mia：Mia 每天把工厂的信、货代的截关、日程和你答应客户的话通盘看一遍，先告诉你哪一条要误。 every day Mia looks across the factory's emails, the forwarder's cut-off, the calendar and what you promised, and tells you which promise is at risk.

每天催工厂、每周对应收，事不大，却一天也断不得。Chasing the factory daily, checking receivables weekly — small jobs that can't be skipped.

Mia：说一次「验货前每天问一次王厂长」，到点它自己写好去问、读回信，只把要点推给你。 say once "ask the factory every day until inspection"; on time it writes the check, reads the reply and pushes you only what matters.

在信里答应客户的小事，一忙就忘。Small things you promised in an email get forgotten when it's busy.

Mia：你发出的信里答应过的话，它记进「别忘了」，到期前提醒；没人跟，点「交给Mia」。 promises in your sent emails go on a "don't forget" list and come up before they're due; if nobody's on one, hand it to Mia.

怕 AI 乱发邮件、乱答应客户。Worried an AI will send the wrong thing or promise too much.

Mia：缺省每封对外信都等你批；哪一类放手让它自己发，由你一类一类定，随时收回。 by default every outgoing email waits for you; you decide, kind by kind, what it may send on its own, and can take it back any time.

跟到底Follow-through

一张订单，Mia 从生产跟到提单One order, followed from production to the bill of lading

PO-2611：给德国 Brandt 的 14,400 件厨具，答应客户 11 月 15 日从宁波开船。下面是从生产到拿到提单这十二天里实际发生的事：大部分是 Mia 自己做的，老板说了几句话、点了几下。PO-2611: 14,400 pieces of kitchenware for Brandt in Germany, promised to sail from Ningbo on 15 November. This is what actually happened over the twelve days from production to the bill of lading — most of it done by Mia on its own, with the owner saying a few sentences and tapping a few times.

答应过的事过了期，它自己找上门A promise slips — and Mia brings it up

11 月 12 日，Mia 到点查了几件在等的事：给迪拜客户 Omar 的视频会 10 日已经开过，可我们信里答应的「前一天发 Teams 链接」查不到发送记录。它把两个问题摆到手机上，老板点两下，回信就写好了。这封的自信度是 88%，没到老板设的自动发送门槛（90%），所以等老板看过才发。On 12 November Mia looked in on what was waiting: the video call with Omar in Dubai had happened on the 10th, but the Teams link promised "the day before" had no sending record. It put two questions on the phone; two taps later the reply was written. Its confidence was 88%, below the owner's 90% bar for sending automatically, so it waited for the owner.

手机上：Mia 自己提出两个问题，老板点两下选项，回信稿写好，看过后确认发送真实录屏 · 等待已加速Screen recording · waits sped up

改了时间，日程跟着改The time changes, the calendar follows

西班牙客户 Lucía 先约了周四的电话，后来另起一封信说周四不行、改周五。Mia 先问老板，老板点「可以」，回信发出；她再回「好，周五」，日程那一条就自己改了过去：原来周四 17:00，现在周五 17:00，提醒跟着改，不对一键改回。Lucía in Spain first booked a call for Thursday, then wrote a separate email asking to move it to Friday. Mia asked the owner, the owner tapped yes and the reply went out; when she wrote back "Friday, perfect", the calendar entry moved by itself — Thursday 17:00 to Friday 17:00, reminder included, with one click to undo.

真实录屏 · 等待已加速Screen recording · waits sped up

对方回信，接回原来那件事Replies go back where they belong

按邮件往来接回发信的那件事，不另起炉灶；已经交还给你的事，客户再来信，它会自己重新拿起来。Replies are matched to the matter that sent the email, not filed as something new; a matter you'd taken back is picked up again when the customer writes.

到了日子，它自己醒来It wakes up when it's due

每件在等的事都有下次查看的日子；到点它自己接着办：问你一句、提醒你，或者确认办完了就结案。Every matter that's waiting has a date to look again; on that day Mia carries on by itself — asks you, reminds you, or closes it once it's done.

每天的交办，按时开一期Daily tasks start on time, every day

「开船前每天问一次货代」这类交办，每天到点开一期去问，回信的要点推给你；等到要的东西（比如提单确认件）到手，它就自己停下来告诉你。Tasks like "ask the forwarder every day until we have the B/L" open a round on time each day and push you the gist of the reply; once what you asked for arrives, Mia stops by itself and tells you.

约好的时间，自动进日程Agreed times go into your calendar

对方在信里约电话、你回信答应，Mia 把它记进你的日程、到点提醒；对方另起一封信要改期，它先问你，谈定后日程自己改过去，写明原来几点、现在几点，不对一键改回。When a customer proposes a call and your reply accepts, Mia puts it in your calendar with a reminder; if they write again to move it, Mia asks you first, then moves the entry once it's agreed — showing old and new times, with one click to undo.

答应过的话，它记着It remembers what you promised

你在信里写的「前一天发你会议链接」「周五前寄样」进「别忘了」，到期前提醒；没人跟，交给 Mia。"I'll send the link the day before", "samples by Friday" — promises in your emails come up before they're due; hand one to Mia if nobody's on it.

不靠记性，停机也不丢Kept in the system, not in memory

在等什么、做到哪一步都存在系统里，重启后接着办；说不准发没发出去的信，不会自己重发。What each matter waits for and how far it got is stored, so work resumes after a restart; an email that may or may not have gone out is never re-sent on its own.

全局智能 · 替你留意Whole-business intelligence

每天通盘看全公司，先看出问题和机会Every day Mia looks across your whole business — and spots the problems and the openings first

Mia 不等你问，也不只看眼前这一封信。每天早上，它把公司的数据摊开通盘看一遍，把散在各处的事实串起来：日期互相挤、说法对不上、答应的事过了期、报价快失效、客户该来没来——单看哪一封信、哪一张表都看不出来的，它先指给你，每条附上原话；没看出什么，就不说。Mia doesn't wait to be asked, and it doesn't stop at the email in front of it. Every morning it lays out all of your business data and connects facts that sit in different places: dates squeezing each other, accounts that don't match, promises past due, quotes about to lapse, a customer who should have been back by now — things no single email or table shows. It points them out first, each with the original words; if it sees nothing, it says nothing.

每天早上，Mia 通盘看的What Mia reads every morning
  • 在办和停了的每件事Every open and quiet matter
  • 来往的信The emails both ways
  • 答应过的每句话Every promise made
  • 订单、报价、发票、收付款Orders, quotes, invoices, payments
  • 每个人的日程Everyone's calendar
  • 每位客户一年来的往来A year of each customer's history
看出来的What it finds

要留意Attention日期互相挤、两处说法对不上、答应的事过了期、日程和信里约定的不一样dates that collide, two accounts that disagree, promises past due, a calendar that no longer matches what was agreed

机会Opportunity报价发出去没回音、老客户比平时晚了还没下单、几家都在要同一样东西quotes with no reply, a regular customer later than usual to reorder, several customers asking for the same thing

真实录屏 · 等待已加速Screen recording · waits sped up
这次演示里 Mia 实际指出的What Mia actually flagged in this demo
要留意Attention返工挤掉了截关的余量Rework eats the cut-off margin

工厂来信说要返工，验货推到 12 日上午，日程上却还是 11 日；货代截关是 13 日 12:00，只剩半天；又答应过 Brandt 验货当天发报告、15 日前开船。Mia 建议请货代确认能否赶上截关，并提前告诉 Brandt。The factory wrote that rework moves inspection to the morning of the 12th, while the calendar still says the 11th; the forwarder's cut-off is 12:00 on the 13th — half a day of slack — and Brandt was promised the report on inspection day and sailing by the 15th. Mia suggests checking the cut-off with the forwarder and telling Brandt early.

截关：11 月 13 日 12:00依据：From: 工厂来信Factory email日程Calendar货代订舱Forwarder booking答应客户的话Promise to the customer
要留意Attention目的港对不上The port doesn't match

货代订舱写的是汉堡，Brandt 确认的唛头写的是不来梅；开船那天正是答应客户的发运日，截关前只有几天能改。Mia 建议先问 Jonas。The forwarder booked Hamburg, but Brandt's confirmed shipping marks say Bremen — and the sailing date is the one promised to the customer, with only days left before cut-off. Mia suggests asking Jonas first.

目的港：汉堡 ／ PO-2611 BREMEN依据：From: 货代订舱Forwarder booking客户的唛头Customer's marks答应的发运日Promised sailing date
要留意Attention答应 Al Noor 的，三件都在等我们Three things promised to Al Noor, all waiting on us

答应 Omar 9 日前发会议链接，已过 3 天；10 日的视频会也过去了，查不到链接发出或会开过的记录；他还天天在催 FDA 证书，样品只等他回 DHL 账号。Mia 建议今天先联系 Omar，没开就重约。Omar was promised a meeting link by the 9th — three days ago; the video call on the 10th has passed with no record of a link or a meeting; he's chasing the FDA certificate every day, and the samples only wait for his DHL account. Mia suggests contacting Omar today and rescheduling if the call didn't happen.

I will send a Teams link the day before.依据：From: 答应过的话Promises日程Calendar来往的信Emails
机会Opportunity两份报价没回音，月底要涨价Two quotes unanswered, a price rise at month end

一周前给 Casa Viva 和 Haus & Herd 各报了 1,200 只 CC-2201，两家都没回；工厂 12 月 1 日起涨价，11 月 30 日前付定金的仍按老价。两家合计 2,400 只，是个整批。Mia 建议这两天去跟进，请他们早付定金、锁住老价。A week ago Casa Viva and Haus & Herd were each quoted 1,200 pieces of CC-2201; neither has replied. The factory raises prices from 1 December, but deposits paid by 30 November keep the old price. Together that's 2,400 pieces — a full batch. Mia suggests following up now and asking both to pay deposits early to lock in the price.

11 月 30 日前下单付定金的还按老价格。依据：From: 我们发的报价Our quotes工厂调价通知Factory price notice交期Lead times

演示的十二天里，Mia 每天早上看一遍，共看了 10 次、指出 16 条，其中 2 条是机会；有两次没看出什么，就什么也没说。Over the twelve days of the demo Mia looked 10 times and flagged 16 things, 2 of them opportunities; twice it saw nothing worth saying, and said nothing.

为什么是 MiaWhy Mia

它不是又一个 AI 助理Not another AI assistant

通用的 AI 助理越来越多，也越来越能干，帮的主要是你本人：管日程、理收件箱、写草稿。Mia 做的是另一件事：替你的公司，把对客户、工厂、货代的事一件件办完，而且有据、有账。General AI assistants are everywhere and getting better, and they mostly help you personally: your calendar, your inbox, your drafts. Mia does something else: it gets your company's dealings with customers, factories and forwarders done, one matter at a time — with sources and a record.

办的是公司对外的事Your company's dealings, not just your inbox

通用助理：多是替你本人管日程、理收件箱、写草稿。General assistants: mostly your own calendar, inbox and drafts.

每封信落到一件事上：询价、订单、投诉、收款。合伙人用手机、用电脑，看的是同一本账，谁批了什么都写着。Every email lands on a matter — enquiry, order, complaint, payment. Partners on phone or desktop see the same ledger, including who approved what.

看的是整个公司Sees the whole business

通用助理：多是你问一句、它看一封。General assistants: mostly answer what you ask, one email at a time.

每天把在办的事、答应过的话、订单报价、日程和客户往来通盘看一遍：先看出要误的、对不上的、过了期的，也看出该抓的机会，每条附原话。Every day it looks across open matters, promises, orders and quotes, calendars and customer history: it spots what will slip, what doesn't match and what's overdue — and the openings worth taking — each with the original words.

跟几周，不是一问一答Weeks of follow-through, not one question at a time

通用助理：擅长眼前这一件，不替公司把一件事跟上几周。General assistants: good at the task in front of you, not at carrying a company matter for weeks.

在等谁、等到哪天、下一步是什么都记在系统里；到点它自己接着办，对方回信接回原来那件事。What each matter waits for, until when, and what comes next is kept in the system; Mia carries on when it's due, and replies go back to the right matter.

对客户说的话有出处Everything it tells a customer has a source

通用助理：不按你家的价目、条款和报告逐条核对。General assistants: don't check each line against your own prices, terms and reports.

价格、付款条件、检测报告都从你的资料里取，发前逐条核对；查不到就说查不到，不编。Prices, payment terms and test reports come from your own files and are checked line by line before sending; if it can't find something, it says so.

每一步都有账，你说了算Every step on record, you in charge

通用助理：出了错，通常由你自己核对和负责。General assistants: if something goes wrong, checking it is usually on you.

发了什么、对方回了什么、你怎么批的都留着；缺省每封对外信等你批，哪类放手由你定、随时收回；说不准发没发出去的信不会自己重发。What was sent, what came back and what you approved are all kept; by default every outgoing email waits for you, you decide what to let go and can take it back; an email that may not have gone out is never re-sent on its own.

你用中文管，我们帮你搭好You run it in Chinese; we set it up with you

通用助理：自己摸索怎么用。General assistants: you figure it out yourself.

德语、西语来信先看中文要点，回信用客户的语言写；开通时我们帮你导入价目、资料和历史邮件，把你的规矩写进 Mia 的做法。German or Spanish emails come with the gist in Chinese, and replies go out in the customer's language; at setup we import your price lists, documents and past email and write your rules into how Mia works.

数据与隐私Data & privacy

你的客户资料，只用来替你办事Your business data is used for one thing: your work

Mia 每天读的，是你和客户、工厂、银行之间的往来信件、价目和合同——这是一家公司最敏感的东西。客户把订单交给你，是信你不会泄露；你把邮箱交给 Mia，也应该一样放心。所以隐私不是附加功能，是我们先守住的底线。Every day Mia reads your emails with customers, factories and banks, your price lists and contracts — the most sensitive things a business has. Your customers trust you with their orders; you should be able to trust Mia with your mailbox just as much. Privacy isn't an add-on here; it's the line we hold first.

一家一套，互不相通One system per company

每家企业单独一套系统和数据库；别家的老板、别家的 Mia 都看不到你的资料。Every company gets its own system and database; no other owner, and no other company's Mia, can see your data.

密码不落明文，也不经 AIPasswords never in plain text, never through the AI

邮箱和网店密码只在设置页填，存进系统密钥库；来信和文件里出现的密码、令牌，在存档和交给模型之前就抹掉。Mailbox and shop passwords are entered only on the settings page and kept in the system key store; passwords and tokens that appear in emails or files are removed before anything is stored or shown to a model.

全程加密传输Encrypted in transit

网页、邮件收发、手机通知都走加密通道；通知内容连推送服务也只看到密文。The web app, sending and receiving email and phone notifications all go over encrypted connections; even the push service only sees ciphertext.

内部资料不外泄Internal stays internal

进价、合同缺省仅内部使用；发给客户前逐条把关，附件页写明哪些不能给这位收件人。Cost prices and contracts are internal by default; everything is checked before it goes to a customer, and the attachments tab says what this recipient may not receive.

每一步都有账Every step on record

发了什么、改了什么、谁批的都有记录，更正只加新版本、不改历史；扩大 Mia 的权限只能你亲手确认。What was sent, what changed and who approved it are all recorded; corrections add a new version instead of rewriting history, and only you can give Mia more authority.

正在部署Being rolled out

数据库与原件加密存储Encryption at rest for the database and original emails

数据库和邮件、附件原件加密存放，新客户开通前启用。The database and original emails and attachments stored encrypted, enabled before any new customer goes live.

我们的承诺Our commitments
  • 你的数据只用来替你办事。Your data is used only to do your work.
  • 不卖，也不交给任何人做别的用途。We don't sell it or hand it to anyone for any other purpose.
  • 不拿你的数据训练我们自己的模型。We don't train our own models on your data.
  • 你要删，我们按你的要求删除。If you want it deleted, we delete it as you ask.

说明：为了读信、写信，信件内容会交给我们使用的 AI 模型服务处理；用到哪些服务，随时可以问我们。Note: to read and write emails, their content is processed by the AI model services we use; ask us any time which ones.

对话 · 说一句就交代下去Chat · say it once

想到什么，说一句就交代下去Think of something? Say it once

跟到底的事大多不用你开口。要你开口的时候，在对话框里说一句就行：查账、改信、交办、记提醒、教它规矩。要发出去、要记下来的，做成一张卡给你批；打字说「发吧」不算数，要你在卡上亲手点。Most of the follow-through needs nothing from you. When it does, one sentence in the chat is enough: look something up, change an email, hand over a task, set a reminder, teach it a rule. Anything that goes out or gets recorded becomes a card for you to approve — typing "send it" doesn't count, you tap the card yourself.

你可以这样说You can say

今天有什么要我处理的？按急的先说。What needs me today? Most urgent first.现在哪些订单还有钱没收到？Which orders still owe us money?CC-2201 那份 LFGB 报告有效期到什么时候？When does the CC-2201 LFGB report expire?

答案从记录和来信里查出来，下面列着依据；查不到的直接说查不到。Answers come from your records and email, with the sources listed; if it can't find something, it says so.

产品一览Product tour

每个菜单里，都是 Mia 替你办好的事In every menu, work Mia has already done

下面每一张都是 MiaWork 实际运行时的截图，数据来自虚构的澄川贸易。Every picture below is a screenshot of MiaWork running, with data from the fictional Chengchuan Trading. The app's interface is in Chinese.

一进门就知道今天该拍板什么See what needs you the moment you open it

  • 「等你拍板」排好先后：要你批的回信、要你答的问题，最急的那件点开就能处理。"Waiting for you" is in order of urgency: replies to approve and questions to answer, the most urgent one opens straight away.
  • 「要你知道」里是 Mia 每天看一遍全局后的判断，标「留意」或「机会」，附依据原话。"For your attention" holds Mia's daily look across everything, marked "attention" or "opportunity", with the quotes behind it.
  • 「我的日程」「别忘了」：邮件里约好的见面、你在信里答应过客户的事，到期前提醒你。"My schedule" and "Don't forget": meetings agreed by email and things you promised in your own emails, with reminders before they're due.
手机上On your phone

通知点开就批，张口就能交代Approve from a notification. Speak instead of typing.

手机浏览器打开就能用，加到主屏幕后像 App 一样。屏底五个按钮：总览、邮件、Mia、任务、日历。Open it in your phone's browser, or add it to the home screen and use it like an app. Five buttons at the bottom: Overview, Mail, Mia, Tasks, Calendar.

通知：该你拍板的，推到你手上Notifications: what needs you, in your hand

每天定时的简报、要你批的信、到点的提醒，用浏览器通知推到手机（免扰时段不打扰）。点开就是那件事；待批的信点开直接弹出批准卡。A daily brief at the time you choose, emails waiting for approval and reminders arrive as browser notifications (quiet hours respected). Tap one to open that item; an email waiting for approval opens straight into the approval sheet.

下面是这次演示里实际推送的原文Below: the actual text pushed during this demo
Mia货代回信后 · 11月13日 15:00After the forwarder replied · 13 Nov 15:00
陈蕾（海程国际货代）11月13日15:00回信，PO-2611进度：报关资料已收到，今天下午已报关；明天（11月14日）上午放行后装船；提单确认件开船后发给您。目前还没有拿到提单确认件，所以明天上午9点会继续询问，直到她给出提单确认件为止。
Mia邮件里约好的电话A call agreed by email
邮件里约好的电话已记进你的日程，只有你看得到：11月18日（周三）16:00，Brandt Küchenwelt GmbH（Jonas Meyer） · 后续订单电话沟通。
Mia拿到提单确认件 · 11月18日 14:00The B/L arrives · 18 Nov 14:00
陈蕾（海程国际货代）今天14:00回信：PO-2611 的提单确认件已出，见附件《提单确认件-HCF2611-0042.pdf》。她请您核对抬头、唛头和件数，没问题就回她一声，她再出正本……按您的交办，我已停止每日询问，后续几期不再发询问邮件。
Mia客户回信后 · 11月8日 16:15After the customer replied · 8 Nov 16:15
Jonas 回信确认了，卸货港是汉堡，之后由他们的卡车运到不来梅仓库，唛头“PO-2611 BREMEN”不变。之前您让我先放着的给陈蕾那封信，现在要继续处理吗？信还没发出。
手机上点开待批的进度询问，点「以后这类直接办」：这封发出，同类的信以后不用再批真实录屏 · 等待已加速Screen recording · waits sped up
批一次「以后这类直接办」，同类的信不用再批Approve once with 'do this kind automatically' — the same kind needs no approval after that
语音输入：麦克风亮着，输入框写着「正在听…」
点麦克风说话，字进输入框，看过再发Tap the mic and talk; the words land in the box for you to check
手机上的总览：Mia 的判断
早上打开，先看要拍板的和 Mia 的判断Open it in the morning: decisions and Mia's findings first
手机上的邮件：每封信下的 Mia 行
邮件和 Mia 行，一屏看清Mail and the Mia line at a glance
手机上的对话：给 Erik 的回信全文和确认按钮
对话里看全文、点确认Read the full draft and confirm in the chat
手机上的对话：应收账款逐单列出
随手问：哪些钱还没收到Ask on the go: what's still unpaid
手机日历周视图
这一周的验货、截关、开船This week's inspection, cut-off and sailing

语音输入Voice input

对话框里点麦克风说话，说的话变成文字放进输入框，看过再发；不说话 3 秒自动结束，键盘一直留着（开通语音输入后可用）。Tap the microphone in the chat box and speak; your words become text in the box for you to check before sending. Three seconds of silence ends it, and the keyboard stays up (once voice input is enabled for you).

批之前看得到全文See the full email before approving

批准卡上是收件人看到的整封信、附件和「发送前请留意」；安卓和电脑上的通知还带「核对」「不发」。The sheet shows the whole email as the recipient sees it, the attachments and the "before you send" notes; on Android and desktop the notification also has "Review" and "Don't send".

也可以接 TelegramTelegram, if you prefer

开通后在 Telegram 里问进展、按编号回答问题；批准、升档要回材料末尾的确认码，一句含糊的「好」发不出去。Once set up, ask about progress and answer by number in Telegram; approvals need the confirmation code at the end of the full material, so a vague "OK" can't send anything.

即将推出 · 概念设计Coming soon · concept

开着车，也能和 Mia 把事办了Get things done with Mia — even while you drive

我们正在做「和 Mia 通话」：开车、在车间、手上腾不开的时候，打给 Mia，像打给助理一样说就行。它念给你听要紧的事，你张口交代；要发出去的，它念一遍关键处，你亲口确认才发。We're building calls with Mia: when you're driving, on the factory floor or your hands are full, call Mia and talk as you would to an assistant. It reads out what matters and you tell it what to do; anything that goes out is read back and only sent when you confirm out loud.

一段设想的通话An imagined call

  1. MiaMIA林总早。今天三件事：Haus & Herd 回信了，问 12 月 15 日前能不能出货；Al Noor 的样品价在等你定；王厂长说验货照常 11 号。Morning. Three things today: Haus & Herd replied asking if we can ship by 15 December; Al Noor's sample price is waiting for you; the factory says inspection is still on the 11th.
  2. 你YOUHaus & Herd 能出，回他 12 月 15 日前发货。We can. Tell them we'll ship by 15 December.
  3. MiaMIA稿写好了，我念要紧的：12 月 15 日前从宁波出运，FOB 宁波，30% 定金、70% 见提单副本。要发吗？Draft's ready. The key points: ships from Ningbo by 15 December, FOB Ningbo, 30% deposit and 70% against the B/L copy. Send it?
  4. 你YOU确认发送。Confirm, send it.
  5. MiaMIA已发出。样品价那件我放在待批里，等你停车后在手机上看一眼。Sent. I've put the sample price in your approvals — have a look on your phone once you've parked.
手不离方向盘Hands on the wheel只听只说，不用看屏幕、不用点。Listen and speak; no screen, no taps.
要发的念给你听Read back before sending对外的信念一遍要紧处，你亲口确认才发。Outgoing email is read back; it goes only when you confirm aloud.
长的留到停车后Long items wait要看全文、看附件的，放进待批，停车后在手机上批。Anything that needs the full text or attachments waits in your approvals for later.
说过的都记着Everything is on record通话里交代的事记进对话，回头查得到。What you said on the call is kept in the chat to look up later.

这一节是开发中功能的设计示意，不是现有产品的截图；上线时间和细节以实际为准。This section shows a feature in development; it is a design illustration, not a screenshot of the current product. Timing and details may change.

掌控与安全You stay in charge

先从谨慎开始，一步步放手Start cautious, then let go step by step

让它多做事，必须你亲手确认，而且有到期日。Giving it more room always takes your own confirmation, and it always has an end date.

旁观Observer

只整理、只准备，对外动作全部暂停。适合刚开始的几天。Organises and prepares; nothing goes out. Good for the first few days.

实习助理Intern 缺省Default

主动查资料、写草稿、准备下一步；每封对外邮件都等你批。Looks things up, drafts and prepares the next step; every outgoing email waits for you.

智能助理Smart assistant

一般邮件自己发（自信度达门槛、每天有上限）；有效期 7、30 或 90 天，到期自动回到实习助理。Sends ordinary email itself (above a confidence threshold, with a daily cap); valid for 7, 30 or 90 days, then back to intern.

发出去之前都摆在眼前Everything laid out before sending

「发送前请留意」写明金额、承诺、附件，和信里与合同、记录对不上的地方。"Before you send" lists amounts, promises, attachments, and anything that doesn't match the contract or records.

内部资料不外泄Internal stays internal

每份资料、每批记录都有使用范围；进价、合同缺省仅内部，附件页上直接写明不能给这位收件人。Every file and every batch of records has a scope; costs and contracts are internal by default, and the attachments tab says plainly what this recipient can't receive.

每句话都有出处Everything has a source

回答下面列着依据；记录改动成为新的一版，旧值一直看得到。查不到就说查不到。Answers list their sources; a changed record becomes a new version and the old values stay visible. If it can't find something, it says so.

扩权只能你亲手Only you can grant more

升档、解除暂停要你在页面上亲手确认；对话、来信、粘贴的文字都替你点不了。Moving up a level or lifting a pause needs your own confirmation on the page; nothing in a chat, an email or pasted text can do it for you.

不会重复发，可以一键全停No double sends, one-click stop

说不准发没发出去的信不会自己重发，请你核对；「全部暂停」后，会自己发出去的事都停在待批。If it's unclear whether an email went out, it never resends on its own — you check. "Pause everything" holds anything that would go out by itself.

一家一套，密码不经 AIYour own system; passwords never pass AI

每家企业单独一套系统和数据库；邮箱密码只在设置页填，不经对话；来信和资料里的密码在存档前就抹掉。Each business gets its own system and database; mailbox passwords are entered only in settings, never in chat, and passwords inside emails or files are blanked before storage.

升档之前，先列出哪些动作会从「请示」变成「自动」。Before moving up, it lists which actions change from "ask first" to "automatic".
从扫描件里找到答案，也说清哪一点核实不了。Answers from a scanned report — and says what it couldn't verify.
我们的愿景OUR VISION

为中小企业打造统一的平台，在同一个平台上提供按需定制的技术和服务。One platform for small and mid-sized businesses — with technology and service tailored to each of them.Mia 是这个平台上的第一项服务：把客户的事跟到办完。每家的做法不同，我们按你的生意配置，需要的再定制开发。Mia is the first service on that platform: following every customer matter through. Every business works differently, so we configure it around yours and build what's missing.

定制服务Tailored service

按你的生意来配Set up around your business

MiaWork 已在为真实客户提供服务。每家生意的做法不同：我们按你的方式配置，需要的再定制。MiaWork already works for real customers. Every business runs differently, so we configure it your way and build what's missing.

  1. 先聊清楚Talk it through

    你怎么接询盘、报价、跟单、收款，哪些事一定要你拍板。How you handle inquiries, quotes, orders and payments, and what must always come to you.

  2. 接入和导入Connect and import

    接你现在的邮箱；导入价目表、产品目录、检测报告、客户名片和历史邮件。Connect your existing mailbox; bring in price lists, catalogues, test reports, business cards and past email.

  3. 写成你的做法Write down your way

    报价规则、回信口吻、什么情况先问你，写进 Mia 照着办的做法。Pricing rules, tone of reply, when to ask you first — written into the practices Mia follows.

  4. 上线后接着调Keep tuning

    你纠正的地方当场学进去；要接新系统、加新功能，按需开发。Corrections take effect on the spot; new connections and features are built as needed.

可以定制的What can be tailored

  • 你的规矩：最低价、付款条件、哪些客户要特别对待Your rules: minimum prices, payment terms, customers who need special handling
  • 周期报表：应收账款、在途订单、供应商价格Recurring reports: receivables, open orders, supplier prices
  • 长期核查：供应商报价、到账、投诉Standing checks: supplier quotes, payments received, complaints
  • 开通时预装你的资料、表格和做法Your files, tables and practices preloaded at launch
  • 接网店或经审核的外部工具，读写分别授权Your web shop or vetted external tools, with read and write granted separately
  • 手机通道、通知语言、免扰时段和营业日Phone channel, notification language, quiet hours and business days
常见问题FAQ

老板们常问的What owners ask us

和通用的 AI 助理有什么不一样？How is this different from a general AI assistant?

通用助理主要帮你本人：管日程、理收件箱、写草稿。Mia 替你的公司对客户、工厂、货代把事情办完：每件事跟到底，每天通盘看全局、先看出问题和机会，对客户说的话有出处，每一步有账，对外的信按你的规矩把关。General assistants mainly help you personally — calendar, inbox, drafts. Mia gets your company's dealings with customers, factories and forwarders done: every matter followed through, the whole business looked over daily for problems and openings, a source for everything it tells a customer, every step on record, and outgoing email held to your rules.

一件事要拖好几周，它会不会忘？A matter can run for weeks. Won't it forget?

不靠记性。每件事在等谁、等到哪天、下一步做什么都存在系统里；到了日子它自己接着办，对方回信也会接回原来那件事。停机重启后照样接着办。It doesn't rely on memory. What each matter is waiting for, until when, and what comes next is stored in the system; on the day it carries on by itself, and replies go back to the matter they belong to — even after a restart.

Mia 会不会背着我发邮件？Will Mia send email behind my back?

缺省不会：每封对外邮件都等你点「确认发送」。你亲手升到智能助理、选好有效期之后，一般邮件它才自己发，而且有自信度门槛和每天的上限；信里有钱款承诺的仍然先问你，到期自动收回。Not by default: every outgoing email waits for you to click Confirm send. Only after you move it up to smart assistant yourself, with an end date, does it send ordinary email on its own — above a confidence threshold and within a daily cap. Emails with money commitments still ask you first.

能用语音吗？开车的时候呢？Can I use my voice? What about while driving?

对话框里可以点麦克风说话，字进输入框，看过再发（开通语音输入后可用）。边开车边办事的「和 Mia 通话」正在开发中，上面有设计示意。You can tap the microphone in the chat box and speak; the words land in the box for you to check before sending (once voice input is enabled for you). Calls with Mia for when you're driving are in development — see the concept above.

要换邮箱、装软件吗？Do I need a new mailbox or software?

不用。接你现在的邮箱（Google 邮箱或其他支持 IMAP 的邮箱），浏览器打开就能用。第一次有六步设置，每步都能跳过；点「开始使用」之前它只读、只整理，不对外发任何东西。No. It connects to your current mailbox (Google or any IMAP mailbox) and runs in the browser. First setup is six steps, each skippable; until you click Start it only reads and organises, and sends nothing.

客户写德语、西语怎么办？界面是什么语言？My customers write in German or Spanish. What language is the app?

回信用客户的语言写；外文来信点「译文」看中文，稿子用「对照译文」并排核对。界面目前是中文；通知可以用中文、英文等多种语言。Replies are written in the customer's language; foreign-language emails have a Chinese translation, and drafts can be checked side by side. The interface is in Chinese today; notifications can be in Chinese, English and other languages.

我的进价、合同会不会被写给客户？Could my costs or contracts end up in a customer email?

导入的记录缺省「仅内部使用」，只有你改成「本企业对外通用」的才会用在给客户的信里；内部资料也不会出现在能附给这位客户的文件里。Imported records are internal by default; only those you mark as usable with customers go into customer email. Internal files are never offered as attachments for that customer.

它弄错了怎么办？What if it gets something wrong?

直接告诉它。草稿按你的话重写，旧稿作废；以后都要这样的，它学进做法下次照做，学习记录里能看到、能撤掉。记录不会被覆盖：改正是新的一版。Just tell it. The draft is rewritten from your words and the old one withdrawn; if it should always be that way, it learns it into its practices, which you can review and undo. Records are never overwritten — a correction is a new version.

能连银行、自动收款吗？Does it connect to my bank or take payments?

不连银行，也不付款、不退款。到账靠银行的到账通知邮件或你导入的流水表格：Mia 对上订单、说清差额，你确认了才记账。No bank connection, and it never pays or refunds. Payments are recognised from bank notification emails or statements you import: Mia matches them to orders and explains differences, and records only what you confirm.

支持微信吗？Does it work with WeChat?

目前不支持。客户来往走邮件；你自己在手机上用手机网页（可加到主屏幕），也可以开通 Telegram。其他通道可以按需定制。Not at the moment. Customers come in by email; on your phone you use the mobile web app (add it to your home screen) or Telegram. Other channels can be built on request.

几位合伙人能一起用吗？Can my partners use it too?

能。每人一个账号，业务数据共用；日程和私人提醒只给本人。Yes. Everyone gets an account and shares the business data; schedules and private reminders stay personal.

怎么收费？How much does it cost?

按你的规模和定制内容报价。写信告诉我们你的情况，我们给你方案和报价。We quote by size and tailoring. Tell us about your business and we'll send a plan and a price.

看看 Mia 能替你分担多少See how much Mia can take off your plate

MiaWork 已在为真实客户提供服务，可以按你的需求配置和定制。告诉我们你做什么生意、每天最耗时间的是哪几件事，我们会回复你。MiaWork already works for real customers and is configured and tailored to your needs. Tell us what your business does and what eats most of your day, and we'll get back to you.

hello@miawork.net
  • 说说你的生意和现在的做法。Tell us about your business and how you work today.
  • 我们用和你相近的业务，演示 Mia 怎么办。We show Mia at work on a business like yours.
  • 给你一份配置方案和报价。You get a setup plan and a quote.